Customer Support

The BostonLogix Customer Support model defines the key elements of communication, process and documentation that are necessary to resolve customer requests, but provides flexibility in the approach to meet each customer’s individual needs.

Bug Tracking & Reporting

The BostonLogix Customer Support model defines the key elements of communication, process and documentation that are necessary to resolve customer requests, but provides flexibility in the approach to meet each customer’s individual needs.

Product Enhancements

The BostonLogix Customer Support model defines the key elements of communication, process and documentation that are necessary to resolve customer requests, but provides flexibility in the approach to meet each customer’s individual needs.

Patch Release Management

The BostonLogix Customer Support model defines the key elements of communication, process and documentation that are necessary to resolve customer requests, but provides flexibility in the approach to meet each customer’s individual needs.