[vc_row type=”full_width_background” bg_color=”#ecebe9″ scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/1″]

Software Maintenance

Successful bug tracking, Prioritizing, Fixing and Reporting are a combination of the tools you use and the process you follow

[/vc_column][/vc_row][vc_row type=”in_container” equal_height=”yes” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”40″ overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/2″]

Customer Support

The BostonLogix Customer Support model defines the key elements of communication, process and documentation that are necessary to resolve customer requests, but provides flexibility in the approach to meet each customer’s individual needs.

[/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/2″]

Bug Tracking & Reporting

The BostonLogix Customer Support model defines the key elements of communication, process and documentation that are necessary to resolve customer requests, but provides flexibility in the approach to meet each customer’s individual needs.

[/vc_column][/vc_row][vc_row type=”in_container” equal_height=”yes” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/2″]

Product Enhancements

The BostonLogix Customer Support model defines the key elements of communication, process and documentation that are necessary to resolve customer requests, but provides flexibility in the approach to meet each customer’s individual needs.

[/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ width=”1/2″]

Patch Release Management

The BostonLogix Customer Support model defines the key elements of communication, process and documentation that are necessary to resolve customer requests, but provides flexibility in the approach to meet each customer’s individual needs.

[/vc_column][/vc_row]